At LiveServe24 Ltd, we value our clients and aim to provide professional, high-quality web design and digital services. This Refund Policy outlines the circumstances under which refunds may be granted for services purchased from liveserve24.com.
1. General Policy
Due to the nature of digital and creative services, LiveServe24 Ltd generally does not offer full refunds once work has begun or a project has been delivered. However, we strive to ensure client satisfaction and will review refund requests on a case-by-case basis.
2. Eligibility for Refund
A refund request may be considered if:
- The project has not yet started and no design or development work has been performed.
- The client cancels the project within 24 hours of making payment and before any design concepts or development setup has begun.
- LiveServe24 Ltd fails to deliver the project within the agreed timeline and no mutual extension has been arranged.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Once the initial design concepts or development work have been delivered.
- When delays occur due to client-side issues, such as lack of content, delayed feedback, or communication gaps.
- For services that have been fully completed and approved by the client.
- For domain registration, hosting services, third-party integrations, or other add-ons that are paid to external vendors.
- For maintenance, updates, or support packages after services have commenced.
4. Partial Refunds
In special circumstances, a partial refund may be approved depending on the progress of the project. The refund amount will be calculated based on:
- Work completed up to the date of cancellation.
- Non-recoverable costs already incurred by LiveServe24 Ltd.
5. How to Request a Refund
To request a refund, please contact us at:
📧 support@liveserve24.com
Your email must include:
- Your full name and contact information
- Project name or invoice number
- A clear explanation of the reason for your refund request
Refund requests will be reviewed within 5–10 business days of submission.
6. Refund Method
If approved, refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed. Refunds typically appear in your account within 7–14 business days after approval.
7. Changes to This Policy
LiveServe24 Ltd reserves the right to update or modify this Refund Policy at any time without prior notice. Updates will be reflected on this page with a revised effective date.
8. Contact Information
If you have questions or concerns about this Refund Policy, please contact us at:
📧 support@liveserve24.com
🌐 https://liveserve24.com